State Farm® Insurance Agent Mark Carlson

"Mark and his office always take such good care of our family! I had an issue this morning, I called and I had an answer in minutes! Thank you so much for everything you do!"

"Been with StateFarm for almost 24 years , over the years I’ve insured over 12 vehicles and a home , Been through 4 teenager drivers and not even a speeding ticket let alone a vehicle claim, Home has been insured going on our 13th year with this company Which I’m currently looking eagerly for a better option than this terrible service, so all said and done I’ve paid without complaint or need of any assistance whatsoever from this company that has done absolutely nothing and in fact put us through a 6 month battle when I actually needed their assistance and help. Wife’s car was stolen from Kirkland on 00/00/0000 And was found led for dead outside of town on Baseline Rd Police was reported and claimed as stolen. But this great company after almost 3 decades of commitment on my end put out nothing but denial and aggression towards us that they will not pay for the damage done by the thieves and have refused any further action to resolve a situation to help a customer in need. So the thieves drove like the stole it and blew the motor State Farm decided after a drawn out battle they decided that they can’t help me because “I” can’t prove that the thieves did the damage to the vehicle. So Now I have a a vehicle that through 24 years that the money I routinely paid without fail left me with a destroyed vehicle sitting in my driveway If anyone has this failed Insurance company look into progressive. 1/2 the price , Not claiming they will be any better but at least you don’t lose twice as much $ when an insurance company takes your money and leaves you when you need them and honestly expecting them to help a paying family And now I’m looking to drop them from my 13 year commitment home insurance since the storm last Thursday ripped half my singles off and it’s the fight against this amazingly resilient company yet again."

"Mark was awesome to work with. Straightforward, prompt and professional. Highly recommend."

"Worked with Mark Carlson State Farm in Genoa, Illinois to assist a mutual customer and could not be more impressed with this agency. Amy Williams State Farm Team in Apex, NC thanks you for the excellent care you take in assisting our insureds.."

"1. Car rates went up. No tickets, no accidents, but premiums still went up! 2. Went in last Thursday to pay the car insurance, no one was at the front desk. I put the check with the envelope that was sent with the invoice in their long red box that says payments here. Guess what? No sign of the payment. They think the mail carrier picked it up by mistake. There was NO stamp or return address on the envelope. Because I have done this for many years. Had to write a new check for insurance. I received a call from Mark, he said he will change the way payments are deposited up front. (Good idea). Like everything else, prices are going up. Glad he called trying to make it right. THANKS!"

"Mark Carlson is my home and auto insurance agent and has been for years. His staff, especially Shelby and Gabriella have always been responsive, helpful and most importantly, kind."

"Great agent! Shelby is always willing to help and very informative!"

"Great people to work with. Shelby and the crew have always been there to take care of whatever needed to be done. Thanks"

"Shelby is a great agent and always willing to answer any question I have. Always so nice and friendly on the phone!"

"Always accommodating. Very friendly and competent. I've been with them for decades and I am yet to be disappointed."

"Great customer service. I have been with State Farm since 1976."

"Shelby is the best, always has an answer and goes out of her way to help."

"5 stars all the way! I talked with Jim and was very kind and really helped me out with my auto insurance ! Wonderful!"

"Mark and his team are always so helpful and nice. If you're looking for auto, home, life insurance I highly recommend calling or visiting this office."

"5 Stars for 5 years, Happy Anniversary Mark! Mark and his staff are always very helpful and go above and beyond what I would ever expect! My girls and I are in good hands having everything protected that matters and I love seeing how involved they are in our community! The are just as friendly in the office as they are in public and I am lucky to have them on my side! Sincerely, One Loyal Customer!"

"Shelby Thank you for always taking care of all my insurance needs. Congratulations on 21 Years at State Farm."

"Worst experience with an insurance agency I’ve ever had. Mark did not properly insure our property. When we filed a claim it was denied because we were not issued a separate policy for a building on our property. After a heated conversation with Mark, he admitted that if the policy was properly written when he came to our house it would’ve been covered. When given the chance to remedy the situation he did nothing. He replied “I’m sorry” and I’m out $50,000 for a building that should have been covered by the insurance agent I hired to insure my home and property. I spoke with a FEMA agent at length, I was informed by FEMA that the State Farm agent that I hired was responsible for setting up the policy. I don't know what there is to discuss? You have all my contact info, you won't reach out to me, I have to contact "your office"???? (which I did several times but Mark was never available) Who am I supposed to contact at your office, you didn't leave a name or contact info. This is the customer service I've come to expect from State Farm, especially this office. State Farm is sued by its own clients more than any other insurance agency out there. Not a good neighbor!"

"Great outfit to work with. His team makes sure to take care of the customer first. They are great making you feel welcomed and works hard to save money!! Thanks 🙏 Mark"

"Mark and his team always go above and beyond with any insurance and financial service questions that I have. Would highly recommend !!"

"Great service and support 👍"

"Shelby is awesome to work with. She helped coordinate out of state moves with insurance changes, answers questions, and is timely. She is always professional and kind."

"If anyone is looking for a new insurance agent call SHELBY LONG at the Genoa State Farm! She is so friendly and extremely prompt in response. She went above and beyond in assisting me with an issue I was having that I didn’t know how to fix. I will never use another agent!! Thank you Shelby!!"

"I've been with State Farm for several years and they cover all my insurance needs. Shelby is always there to help us and answer any questions we may have. She goes out of her way to get things done. She makes being part of State Farm like family."

"I'm really bad about keeping up but Mark is an awesome agent. He always looks out for discounts and changes that will be beneficial Shelby must have called or texted or emailed me 12 times in the past couple of years and has helped me immensely through the changes I was going through!"

"Shelby has been awesome to work with. She is so helpful in explaining exactly what is going on and why and is always pleasant to talk to! I haven't had any issues out of the team and they are always happy to answer any questions"