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State Farm® Insurance Agent Mark Carlson

4.9 out of 5 average rating (98 reviews) View Mark Carlson's reviews on Google

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


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What our customers say about us...

Brandon Wiegartz

February 15, 2023

5  out of  5 rating by Brandon Wiegartz
"Great agent! Shelby is always willing to help and very informative!"

R T

February 14, 2023

5  out of  5 rating by R T
"Great people to work with. Shelby and the crew have always been there to take care of whatever needed to be done. Thanks"

Patricia Enders

February 3, 2023

5  out of  5 rating by Patricia Enders
"Shelby is a great agent and always willing to answer any question I have. Always so nice and friendly on the phone!"

Dave Cox

February 2, 2023

5  out of  5 rating by Dave Cox
"Always accommodating. Very friendly and competent. I've been with them for decades and I am yet to be disappointed."

Jill Baenziger

February 2, 2023

5  out of  5 rating by Jill Baenziger
"Great customer service. I have been with State Farm since 1976."

Tom Corbett

February 2, 2023

5  out of  5 rating by Tom Corbett
"Shelby is the best, always has an answer and goes out of her way to help."

irene vasquez

January 16, 2023

5  out of  5 rating by irene vasquez
"5 stars all the way! I talked with Jim and was very kind and really helped me out with my auto insurance ! Wonderful!"

kingjnx

November 2, 2022

5  out of  5 rating by kingjnx
"Mark and his team are always so helpful and nice. If you're looking for auto, home, life insurance I highly recommend calling or visiting this office."

Misty Odom

November 2, 2022

5  out of  5 rating by Misty Odom
"5 Stars for 5 years, Happy Anniversary Mark! Mark and his staff are always very helpful and go above and beyond what I would ever expect! My girls and I are in good hands having everything protected that matters and I love seeing how involved they are in our community! The are just as friendly in the office as they are in public and I am lucky to have them on my side! Sincerely, One Loyal Customer!"

Vince Long

November 2, 2022

5  out of  5 rating by Vince Long
"Shelby Thank you for always taking care of all my insurance needs. Congratulations on 21 Years at State Farm."

James

October 18, 2022

1  out of  5 rating by James
"Worst experience with an insurance agency I’ve ever had. Mark did not properly insure our property. When we filed a claim it was denied because we were not issued a separate policy for a building on our property. After a heated conversation with Mark, he admitted that if the policy was properly written when he came to our house it would’ve been covered. When given the chance to remedy the situation he did nothing. He replied “I’m sorry” and I’m out $50,000 for a building that should have been covered by the insurance agent I hired to insure my home and property. I spoke with a FEMA agent at length, I was informed by FEMA that the State Farm agent that I hired was responsible for setting up the policy. I don't know what there is to discuss? You have all my contact info, you won't reach out to me, I have to contact "your office"???? (which I did several times but Mark was never available) Who am I supposed to contact at your office, you didn't leave a name or contact info. This is the customer service I've come to expect from State Farm, especially this office. State Farm is sued by its own clients more than any other insurance agency out there. Not a good neighbor!"

Erik Hall

October 12, 2022

5  out of  5 rating by Erik Hall
"Great outfit to work with. His team makes sure to take care of the customer first. They are great making you feel welcomed and works hard to save money!! Thanks 🙏 Mark"

Matthew Poskonka

September 14, 2022

5  out of  5 rating by Matthew Poskonka
"Mark and his team always go above and beyond with any insurance and financial service questions that I have. Would highly recommend !!"

Kyle Gluck

June 24, 2022

5  out of  5 rating by Kyle Gluck
"Great service and support 👍"

Carinna Siksna

May 19, 2022

5  out of  5 rating by Carinna Siksna
"Shelby is awesome to work with. She helped coordinate out of state moves with insurance changes, answers questions, and is timely. She is always professional and kind."

Carly Lundgren

April 11, 2022

5  out of  5 rating by Carly Lundgren
"If anyone is looking for a new insurance agent call SHELBY LONG at the Genoa State Farm! She is so friendly and extremely prompt in response. She went above and beyond in assisting me with an issue I was having that I didn’t know how to fix. I will never use another agent!! Thank you Shelby!!"

Ammie McCoy

April 6, 2022

5  out of  5 rating by Ammie McCoy
"I've been with State Farm for several years and they cover all my insurance needs. Shelby is always there to help us and answer any questions we may have. She goes out of her way to get things done. She makes being part of State Farm like family."

Bogdan Synowiec

April 5, 2022

5  out of  5 rating by Bogdan Synowiec
"I'm really bad about keeping up but Mark is an awesome agent. He always looks out for discounts and changes that will be beneficial Shelby must have called or texted or emailed me 12 times in the past couple of years and has helped me immensely through the changes I was going through!"

Drake Hartzell

April 5, 2022

5  out of  5 rating by Drake Hartzell
"Shelby has been awesome to work with. She is so helpful in explaining exactly what is going on and why and is always pleasant to talk to! I haven't had any issues out of the team and they are always happy to answer any questions"

Kathy Farley

April 4, 2022

5  out of  5 rating by Kathy Farley
"When we needed insurance for the houses/duplexes we were purchasing & rehabbing to rent I found Mark’s information and gave him a call. I’d been in Genoa to adopt a dog and picked up his card at the shelter. That was in May of 2017 and we’re still doing business together 5 yrs later. Mark is very professional, provides me with answers quickly and explains insurance so I can understand and not feel like I’m out in left field. His team is beyond knowledgeable and helpful. No matter who answers the phone, Shelby, Maria or Gabriela, I know I’m going to get my needs taken care of quickly. Gabriela stays on top of our houses/auto accounts and reminds me when I need to re-access or make changes. When she calls, it’s not just business, it’s hearing from a friend! Thank You All So Much…You Are Appreciated!"

Tracy Markus

April 1, 2022

5  out of  5 rating by Tracy Markus
"Such amazing customer service. Shelby is so great on the phones and so knowledgeable. Love State Farm and Shelby just adds the icing on the cake!"

Naomi Fredericks

March 23, 2022

5  out of  5 rating by Naomi Fredericks
"Shelby is always helpful with any questions I might have. She is always right there with an answer. You will always feel welcomed in the office, and always greeted with a smile."

Elizabeth Moore

March 18, 2022

5  out of  5 rating by Elizabeth Moore
"We LOVE Shelby! She has been nothing but helpful for the almost 8 years I have been with State Farm! If you need something fixed or completed Shelby will get it done!!"

Amy Berg

March 17, 2022

5  out of  5 rating by Amy Berg
"Shelby has been very helpful with my bundling of renters and auto insurance. She always responds very quickly to emails, which I really appreciate."

Rachel Novak

February 26, 2022

5  out of  5 rating by Rachel Novak
"Gabriella Rodriguez did a great job assisting us with our auto/home insurance. After using the same insurance company for 20+ years, she made sure it was an easy transition. We highly recommend State Farm, Genoa."