State Farm® Insurance Agent Mark Carlson

"State Farm is great to deal with. We have had claims that were paid right away. No fuss. Jaylin is great too."

"My whole experience with Marks office has been great! Jaylin makes changing coverages on my policy quick and painless. If you’re looking for a new company, give Mark and his team a shot! You won’t be disappointed!!"

"Jaylin made getting car insurance a breeze! She was so patient, helpful, and made the whole process quick and easy. Highly recommend her!"

"Jaylin is such a great first impression when you walk into the office! She always greets you with a smile and is friendly, helpful, and professional. She makes you feel welcome right away!"

"I thought Jaylin’s customer service was exceptional and I enjoyed the entire experience of working with her. She recommended the “drive safe and save” program and it’s been great! Very appreciative of the advice!"

"Jaylin was amazing with helping me understand my options and being patient with all of my questions! I would highly recommend her at Stare Farm."

"I cannot recommend Mark Carlson and his incredible team enough! Especially working with Mark and Spencer has been an absolute pleasure. They are exceptionally detail-oriented and took the time to walk me through every part of my coverage, making sure I understood all of my options.
What I appreciate most is their honesty and integrity—they are genuinely helpful and kind, and they focus on selling you exactly what you need without any high-pressure sales tactics. If you want a team that is professional, thorough, and truly cares about their clients, look no further than this State Farm office in Genoa!"

"Fantastic Agent! Amazing experience from start to finish. Mark and his team are A+ on communication, industry knowledge, competitive rates, and honesty. Exactly the qualities you want (and need) with an insurance partner. I’ll be with Mark for a long time. Give him a shot and never look back!"

"Jaylin does an amazing job providing information that helps you understand what you should be looking for. You can tell she’s a hard worker and cares for those she helps. I’d recommend working with her any day!"

"Jaylin was the best agent to work with! I had different questions about different coverages and prices and she answered everything! Super friendly and kind, I would highly suggest reaching out and getting your insurance needs from them!"

"What a great office to deal with! Super friendly and helpful people! Anytime I have a question they’re always quick to answer and help me out! 20/10 recommend!"

"Jaylin made getting insurance easy and painless!! Very knowledgeable and helpful."

"Jaylin has always take care of everything we needed quickly and efficiently! Highly recommended!!!"

"Great price and Jaylin made it very easy to get insurance for my motorcycle right when I bought it."

"Mark and his office always take such good care of our family! I had an issue this morning, I called and I had an answer in minutes! Thank you so much for everything you do!"

"Been with StateFarm for almost 24 years , over the years I’ve insured over 12 vehicles and a home ,
Been through 4 teenager drivers and not even a speeding ticket let alone a vehicle claim, Home has been insured going on our 13th year with this company
Which I’m currently looking eagerly for a better option than this terrible service, so all said and done I’ve paid without complaint or need of any assistance whatsoever from this company that has done absolutely nothing and in fact put us through a 6 month battle when I actually needed their assistance and help. Wife’s car was stolen from Kirkland on 00/00/0000
And was found led for dead outside of town on Baseline Rd
Police was reported and claimed as stolen. But this great company after almost 3 decades of commitment on my end put out nothing but denial and aggression towards us that they will not pay for the damage done by the thieves and have refused any further action to resolve a situation to help a customer in need. So the thieves drove like the stole it and blew the motor State Farm decided after a drawn out battle they decided that they can’t help me because “I” can’t prove that the thieves did the damage to the vehicle. So Now I have a a vehicle that through 24 years that the money I routinely paid without fail left me with a destroyed vehicle sitting in my driveway If anyone has this failed Insurance company look into progressive. 1/2 the price , Not claiming they will be any better but at least you don’t lose twice as much $ when an insurance company takes your money and leaves you when you need them and honestly expecting them to help a paying family
And now I’m looking to drop them from my 13 year commitment home insurance since the storm last Thursday ripped half my singles off and it’s the fight against this amazingly resilient company yet again."

"Mark was awesome to work with. Straightforward, prompt and professional. Highly recommend."

"1. Car rates went up. No tickets, no accidents, but premiums still went up! 2. Went in last Thursday to pay the car insurance, no one was at the front desk. I put the check with the envelope that was sent with the invoice in their long red box that says payments here. Guess what? No sign of the payment. They think the mail carrier picked it up by mistake. There was NO stamp or return address on the envelope. Because I have done this for many years. Had to write a new check for insurance. I received a call from Mark, he said he will change the way payments are deposited up front. (Good idea). Like everything else, prices are going up. Glad he called trying to make it right. THANKS!"

"Mark Carlson is my home and auto insurance agent and has been for years. His staff, especially Shelby and Gabriella have always been responsive, helpful and most importantly, kind."

"Great agent! Shelby is always willing to help and very informative!"

"Great people to work with. Shelby and the crew have always been
there to take care of whatever needed to be done. Thanks"

"Shelby is a great agent and always willing to answer any question I have. Always so nice and friendly on the phone!"

"Always accommodating. Very friendly and competent. I've been with them for decades and I am yet to be disappointed."

"Great customer service. I have been with State Farm since 1976."

"Shelby is the best, always has an answer and goes out of her way to help."