Kristi Dunn

Mark and his office always take such good care of our family! I had an issue this morning, I called and I had an answer in minutes! Thank you so much for everything you do!

Ryan Ross

Been with StateFarm for almost 24 years , over the years I’ve insured over 12 vehicles and a home , Been through 4 teenager drivers and not even a speeding ticket let alone a vehicle claim, Home has been insured going on our 13th year with this company Which I’m currently looking eagerly for a better option than this terrible service, so all said and done I’ve paid without complaint or need of any assistance whatsoever from this company that has done absolutely nothing and in fact put us through a 6 month battle when I actually needed their assistance and help. Wife’s car was stolen from Kirkland on 00/00/0000 And was found led for dead outside of town on Baseline Rd Police was reported and claimed as stolen. But this great company after almost 3 decades of commitment on my end put out nothing but denial and aggression towards us that they will not pay for the damage done by the thieves and have refused any further action to resolve a situation to help a customer in need. So the thieves drove like the stole it and blew the motor State Farm decided after a drawn out battle they decided that they can’t help me because “I” can’t prove that the thieves did the damage to the vehicle. So Now I have a a vehicle that through 24 years that the money I routinely paid without fail left me with a destroyed vehicle sitting in my driveway If anyone has this failed Insurance company look into progressive. 1/2 the price , Not claiming they will be any better but at least you don’t lose twice as much $ when an insurance company takes your money and leaves you when you need them and honestly expecting them to help a paying family And now I’m looking to drop them from my 13 year commitment home insurance since the storm last Thursday ripped half my singles off and it’s the fight against this amazingly resilient company yet again.

Brandon Delfino

Mark was awesome to work with. Straightforward, prompt and professional. Highly recommend.

Amy Williams

Worked with Mark Carlson State Farm in Genoa, Illinois to assist a mutual customer and could not be more impressed with this agency. Amy Williams State Farm Team in Apex, NC thanks you for the excellent care you take in assisting our insureds..

Bill Mac

1. Car rates went up. No tickets, no accidents, but premiums still went up! 2. Went in last Thursday to pay the car insurance, no one was at the front desk. I put the check with the envelope that was sent with the invoice in their long red box that says payments here. Guess what? No sign of the payment. They think the mail carrier picked it up by mistake. There was NO stamp or return address on the envelope. Because I have done this for many years. Had to write a new check for insurance. I received a call from Mark, he said he will change the way payments are deposited up front. (Good idea). Like everything else, prices are going up. Glad he called trying to make it right. THANKS!

Rene VanDerHeyden

Mark Carlson is my home and auto insurance agent and has been for years. His staff, especially Shelby and Gabriella have always been responsive, helpful and most importantly, kind.

Brandon Wiegartz

2

Great agent! Shelby is always willing to help and very informative!

R T

2

Great people to work with. Shelby and the crew have always been there to take care of whatever needed to be done. Thanks

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Genoa, IL

Mark Carlson